The scheduled maintenance feature is a way to let your customers know ahead of time when you're going to be unavailable due to maintenance. Creating a scheduled maintenance will add the information to your status page and also send a notification to those who have opted-in to receive notifications.
To create a new scheduled maintenance item, go to the Incidents page, then the Scheduled Maintenance tab.
For the most part, scheduled maintenances share the same fields as regular incidents. They have a name, message, status, can be tweeted, and have affected components.
You can let your customers know the planned maintenance window by setting a scheduled start time, and a duration in hours and minutes. Numerical values can be typed into the hours and minutes fields to duration down to the minute, or span multiple days if needed. This will help your customers to plan ahead around your maintenance.
Scheduled maintenances have four distinct statuses that are different than the normal incident statuses. When you create a scheduled maintenance, it will automatically be given the status of "Scheduled" and can be updated from there.
We'll help keep your users informed every step of the way through your maintenance window. And, if you want a more hands-off approach to scheduled maintenance, there are three different actions you can have automatically done for you.
You'll have the option to:
We'll send a reminder notification to email and SMS subscribers 60 minutes before this maintenance is scheduled to start.
We'll change the status of the scheduled maintenance from "Scheduled" to "In Progress" at the specified start of the maintenance period. Additional options include...
We'll change the status of the scheduled maintenance to "Completed" at the specified end of the maintenance period. Note that the maintenance must have been moved to "In Progress" or "Verifying" for this automation to work. Additional options include...