We put together this guide to help you launch your status page quickly. Getting a basic status page up and running doesn’t require an engineering team or any heavy lifting, in fact, most customers set up their page in less than 30 mins. Just follow these 6 steps for success!
Components are the individual parts of your infrastructure that your users depend on, or the functioning pieces or features of your application/service (your website, API, mobile app, etc). They help you tell your customers which parts of your product are affected by an incident.
If you haven’t already, go ahead and add some components to your page. You can always add or remove them later.
Tip: We recommend using component names that are clear, concise, and easy to understand, but sometimes additional context is helpful. Add descriptions to your components to give your users additional information.
Before you go live with your status page, take a few minutes to make sure you’ve introduced your company’s brand on your page. Here are some quick wins:
You might have created a couple test incidents as you were evaluating Statuspage. Head over to the Incidents page and delete those before you launch your status page. You don’t want to confuse your customers with incidents that never occurred!
This is a really important one! A status page isn’t very useful without a team responsible for managing it and a plan in place for how to use it. Some things to consider:
Statuspage helps you keep your customers in the loop by optionally sending them email and text message notifications when you publish incidents on your status page. You can create one-off subscribers using the manage portal, or you can leave it up to your customers to subscribe to notifications on their own. You can also bulk create subscribers using the API or uploading a .csv file.
Once your page is live, you need to let your users know it exists. A status page is an incredibly valuable tool to end users, and there are several ways you can make sure they know about it. Here are some ideas:
You might be looking to automate your status page. There are several ways you can do that using monitoring and alerting tools like OpsGenie, Pingdom, New Relic, PagerDuty, and more. If you’re looking to really scale and improve your incident response plan, JiraOps helps you bring your entire team together to communicate and resolve incidents.
Note: as a best practice, we don’t recommend fully automating your status page.