Team Members vs. Account Owner
Every account has only one account owner, and each account can have multiple team members. All team members are admins and have access to every page within the account along with all of the features; we don't currently offer granular access controls/permissions for team members.
The only difference between a team member and the account owner is that the account owner can remove team members.
How do you transfer ownership from one person to another?
The current account owner can transfer ownership at any time by logging in and going to the Team Members tab.
From there, click Make Owner next to the team member you want to transfer ownership to.
Next, confirm the change.
Alternatively, the account owner can email us at email@example.com and we'll be happy to transfer ownership of the account to an existing team member.
What happens when the account owner is unavailable?
People change jobs, go on vacation, etc -- sometimes the account owner may not be available.
Still, the quickest route forward is often to contact the current account owner and have them log in and transfer ownership of the account asap.
Otherwise, we can reach out to the current account owner's email address we have on file and request permission to transfer the account. If it's a company email address and another employee has access to the email inbox, the person who receives the email can grant permission to transfer the account. Or, if you have access to the owner's inbox, you can initiate a password reset, and then login and transfer ownership yourself.
If none of the above is an option, please have a Director-level or higher employee write us at firstname.lastname@example.org confirming the request to transfer ownership.