Statuspage believes strongly that transparency should be a virtue that all companies embrace. The benefits are numerous, and include things like increasing customer trust, winning prospective customers, and deflecting possible inbound support requests if customers can self-diagnose issues.

System metrics is our first major iteration on an answer to the transparency we feel all companies should be providing.

Example Metrics

Example custom metrics that we feel embody good transparency and give a lot of value to the user include:

  • API response time
  • Web server uptime
  • Average time an outbound request sits on a queue
  • Max time an incoming piece of data sits on a queue before ingested
  • Average time before first reply on customer support requests
  • Current exception rate of all requests

Adding A Metric Using Third-Party Data Sources

Here's a video detailing how to use a metrics provider to add a metric to your page.

Specific Third-Party Provider Integration Guides

Adding A Metric By Sending Us Data Via The API

You can now send add metrics to your page by sending us data via the API. Below is a video detailing how to do this.


Audience-specific page metrics

If you're using an audience-specific page, you can choose what visibility users and groups have into metrics. This is similar to how you choose the visibility of components for different users and groups.