Incident Template Groups allow you to group relevant incident and scheduled maintenance templates together, making things much easier to find and manage when an incident occurs.
Creating an Incident Template Group
To get started with Incident Template Groups, navigate to Incidents, click on Incident Templates, and look for a button that says 'New Incident Template'. Click here, and you'll be taken to a form to create your new template.
Once you've enabled the Incident Template Groups Add-on, click on the field titled 'Incident Template Group.' Select 'Create a New Group', and you'll be prompted to set the new group's name:
Add A New Template To A Group
Just continue to fill out the form, and the template will be added to the group! Once you've finished creating the template, the new group will be reflected on your template index page. You can also update your group's name here by clicking 'edit' to the right of the group name
Add a Template to an Existing Group
Once you've created a group, you can add any existing or new templates to that group by using the 'Incident Template Group' dropdown on the Template's form. You can also set any Template to exist independently by selecting 'This template does not belong to a group.'
Using grouped Templates
Grouped incident templates can be used and applied just like any regular incident template. Once you've created a grouped template, you'll see the new group name, and its child templates in the 'Use Template' dropdown on your Incident and Scheduled Maintenance pages.