Statuspage allows you to modify the look and feel of your notification emails. This enhances brand recognition.

To customize your emails:

  1. Navigate to Your page from the left sidebar.
  2. Select Customize page and email from the secondary menu that appears in the left sidebar.
  3. Click the Customize email tab or Colors tab for the related customizations.

Colors

The colors shown on the colors tab within the customization section for your page control both the colors of your page and the colors used within notification emails. The screen shot below shows which colors affect each part of the email.

1 - 90% background color + 10% border color2 - Incident impact 
3 - Primary font color
4 - Secondary font color
5 - Background color
6 - Page name or logo
7 - Border color
8 - Email footer

Looking beyond the option to add brand colors, Statuspage allows you to customize the logo, From and Reply-to address, and the email footer. These settings can be updated on the Customize email tab within the Customize page and email section of Your page

Logo

  1. Navigate to Your page from the left sidebar.
  2. Select Customize page and email from the secondary menu that appears in the left sidebar.
  3. Click the Customize email tab.
  4. Drag an image file into the logo upload window, or click Upload image to select a file. Without a logo, the name of the status page will be shown instead.
  5. For best results, the suggested sizes for email logos are 320x100 and 640x200.

 

Custom email addresses

Updating the From email address here will require adding records to your DNS to be able to send emails with the chosen email address. Once a custom From address has been added and the Email Customizations are saved, a yellow banner will appear that contains a direct link to the DNS Config tab within the Manage Account section of your page. This section will contain the details for the DNS records that need to be created. For more information please review our Domain Ownership article.

To set a sender name, input the name and email in this format:

Jack Sparrow <jsparrow@blackpearl.com>

Adding a Reply To email address will ensure that any replies to Notification emails are sent to a predefined address. While some cusotmers use a noreply@domain.com others add a support email address in order to ensure the support team receives customer feedback.

Footer message

The Footer Message field allows you to add a custom footer to all Notification emails. The field supports Common Markdown allowing for a richer experience.

Testing your customizations

To test your email's new appearance:

  1. Navigate to Your page from the left sidebar.
  2. Select Customize page and email from the secondary menu that appears in the left sidebar.
  3. Click the Customize email tab.
  4. Click Send test email next to the Save email customizations button.
  5. Select the types of email to send.
  6. Click Send.