Last summer we announced that Statuspage joined the Atlassian family! As part of integrating Statuspage into Atlassian, we're happy to announce a consolidated set of legal terms and privacy notice for all Statuspage and Atlassian customers. Customers will no longer have separate terms for Statuspage and Atlassian services. Instead, Statuspage will be offered under the Atlassian Customer Agreement (with Statuspage Service-Specific Terms) effective April 5, 2017 (30 days from today) for free trials and new purchases. For existing paid subscriptions, the new agreement will take effect on your first renewal after this date.
Here's a quick summary of the more significant changes as compared to the Statuspage Terms of Service:
Here are some important things that will remain the same:
We highly encourage you to read the Atlassian Customer Agreement and privacy notice and to contact our team with any questions you may have. We've also created FAQs (below) as a helpful resource in understanding the key changes taking place.
By using or continuing to use the Statuspage services, you or your company agrees to be bound by our new terms. If your subscription is set to auto-renew and you are not willing to accept these new terms, please make sure to let us know prior to your next renewal (or prior to April 5, 2017 if you're a free or unpaid user) by emailing firstname.lastname@example.org and we'll get the account canceled for you.
Thanks again for being a Statuspage customer. If you have any questions, feel free to get in touch at email@example.com.
Which customers does this affect?
The changes described above affect all Statuspage customers.
Where can I find the old Statuspage Terms of Service?
The Statuspage Terms of Service can be found at https://statuspage.io/terms-of-service.
I'm not sure when the Atlassian Customer Agreement will take effect for me. How can I find out?
Please email firstname.lastname@example.org and we'll gladly let you know.
Do I need to do anything to keep my status page live (or running) under the new terms?
Nope, you’ll be able to use Statuspage as usual with no changes expected. Statuspage will continue to operate as a standalone service within the Atlassian suite.
Are there any changes to pricing that affect me?
There are no pricing changes going into effect with this transition. Only the Statuspage terms and conditions are changing. If we do decide to update pricing in the future, we’ll make sure to provide reasonable notice and recommendations for any actions needed.
I’m currently an Atlassian customer. Will my billing for Statuspage be consolidated with my other Atlassian products?
Not yet, although it’s definitely on the to-do list. We will be in touch when we’re ready.
Our legal department would like to make some changes to the Atlassian Customer Agreement. Is that ok?
Atlassian is different from most companies when it comes to selling services. We don't have long negotiated enterprise sales cycles and instead optimize around a great product, transparent pricing, and consistent terms. This focus allows us to build the best possible cloud services at affordable prices. To do this, Atlassian is unable to make any changes to its terms and conditions. Maintaining standard terms and conditions with all Atlassian customers also allows us to focus resources on meeting our obligations to our customers. Do keep in mind that the updated terms have been carefully authored to be fair to both you and us.
What can I do if I don't like your new terms?
Get in touch with us at email@example.com. We're happy to discuss any concerns, although we'll need to cancel your Statuspage subscription if you do not wish to accept the new terms.
I have some other questions. Who can I contact to discuss?
We’re more than happy to help. Give us a shout at firstname.lastname@example.org and we’ll be in touch.
Will Atlassian do something different with my information?
No. Atlassian is committed to your privacy and to safeguarding your information. Atlassian will handle your information the same way Statuspage always has.
What is Privacy Shield and why is it in Atlassian's Privacy Notice?
The Privacy Shield Program is a framework agreed to by the U.S. Department of Commerce and the European Commission to allow for adequate protections for the transfer of personal information about European Union (EU) individuals. Atlassian joined the Privacy Shield Program to appropriately transfer the personal data of our EU customers from the EU to the U.S and meet EU Data Protection requirements. Participating in the Privacy Shield is part of Atlassian's commitment to privacy and data stewardship.