Scheduled Maintenance

The scheduled maintenance feature is a way to let your customers know ahead of time when you're going to be unavailable due to maintenance. Creating a scheduled maintenance will add the information to your status page and also send a notification to those who have opted-in to receive notifications.

Scheduled Maintenance Fields

For the most part, scheduled maintenances share the same fields as regular incidents. They have a name, message, status, can be tweeted, and if component subscriptions are enabled, you can specify which components are affected.

Start And End Time

You can let your customers know the planned maintenance window by setting a start time and an end time. This will help your customers to plan ahead around your maintenance.

Scheduled Maintenance Status

Scheduled maintenances have four distinct statuses that are different than the normal incident statuses. When you create a scheduled maintenance, it will automatically be given the status of "Scheduled" and can be updated from there.

  • Scheduled - the default state given to the scheduled maintenance upon creation.
  • In Progress - the scheduled maintenance is underway.
  • Verifying - the scheduled maintenance is complete but you're still verifying that things are back to functioning as expected.
  • Completed - the scheduled maintenance is completed.

scheduled maintenance

Scheduled Maintenance Automation

If you want a more hands-off approach to scheduled maintenance, there are three different actions you can have automatically done for you.

Upon creation

You'll have the option to:

  • notify subscribers immediately about the newly scheduled maintenance
  • Tweet about the newly scheduled maintenance if you have a Twitter account linked
Remind Subscribers

We'll send a reminder notification to email and SMS subscribers 60 minutes before this maintenance is scheduled to start.

Set Status To In Progress

We'll change the status of the scheduled maintenance from "Scheduled" to "In Progress" at the specified start of the maintenance period. Additional options include...

  • Send notifications to Email, SMS, and Webhook Subscribers
  • Automatically tweet when the scheduled maintenance begins.
  • Automatically set affected components to "Under Maintenance" when scheduled maintenance begins (requires Component Subscriptions to be enabled).
Set Status To Completed

We'll change the status of the scheduled maintenance from whatever it is at the time to "Completed" at the specified end of the maintenance period. Additional options include...

  • Send notifications to Email, SMS, and Webhook Subscribers
  • Automatically tweet when the scheduled maintenance ends.
  • Automatically set affected components back to "Operational" when scheduled maintenance begins (requires Component Subscriptions to be enabled).