JIRA Service Desk Integration

Introduction

Downtime can result in your support team getting flooded by repetitive support tickets asking why your website or app is down. Our JIRA Service Desk (JSD) Integration helps you prevent these unnecessary support tickets by surfacing relevant status information in your service desk.

General features of this integration:

  • When there's an active incident on your status page, a notice will surface on your JSD customer portal.
  • When there's an active maintenance on your status page, a notice will surface on your JSD customer portal.
  • If a component is degraded, a notice will surface on your customer portal.
  • If more than two of the above events are active at a given time, a generic notice will surface on your JSD customer portal.

Step 1

In JSD, click the settings (cog) icon in the upper right corner and select Add-ons. step 1

Step 2

Search for "Statuspage" in the Atlassian Marketplace and click Install. step 2

Step 3

Click Accept & Install. step 3

Once the add-on is installed, you'll see a confirmation message. step 3.2

Step 4

Now, you'll need to get the Statuspage page ID and API key. In Statuspage, go to Manage Account > API.

step 4.2

Step 5

Back in JSD, navigate to Appliations and select Statuspage. Enter the Statuspage page ID & Statuspage API key here. step 4

Step 6

That's it! Now, anytime there's an active incident, maintenance, or degraded component on your Statuspage, a notice will be displayed right where your customers go to submit requests.