Downtime can result in your support team getting flooded by repetitive support tickets asking why your website or app is down. Our JIRA Service Desk (JSD) Integration helps you prevent these unnecessary support tickets by surfacing relevant status information in your service desk.
General features of this integration:
In JSD, click the settings (cog) icon in the upper right corner and select Add-ons.
Search for "StatusPage" in the Atlassian Marketplace and click Install.
Click Accept & Install.
Once the add-on is installed, you'll see a confirmation message.
Now, you'll need to get the StatusPage page ID and API key. In StatusPage, go to Manage Account > API.
Back in JSD, navigate to Appliations and select StatusPage. Enter the StatusPage page ID & StatusPage API key here.
That's it! Now, anytime there's an active incident, maintenance, or degraded component on your StatusPage, a notice will be displayed right where your customers go to submit requests.