Remove or suspend a user

Which user management experience do you have?

To check, go to your organization at admin.atlassian.com and select Directory. If the Users and Groups lists are found here, then you are using the centralized user management. Learn more about the centralized user management

Original

Centralized

As a site administrator or organization admin, Users is found under Product site.

Original user management png

As an organization admin, Users is found under Directory tab.

Centralized user management png

 

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Centralized user management content

Remove a user if you don’t want them to appear in your organization or have access to your products. Removing a user from one organization doesn’t remove them from other organizations you manage and it won’t permanently delete their Atlassian account.

Only organization admins can remove a user, Deactivate a managed account, or Delete a managed account from organizations.

If the account isn’t managed by your organization, only the user can delete their account, see Delete your Atlassian account.

If you want to remove the user’s access temporarily, select Suspend access instead of Remove user in the procedure below. Suspended users cannot access your organization’s products, and they won’t be billed.

To remove a user:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Directory > Users.

  3. Find a user, then select their avatar or Show details.

  4. At the top of the page, select > Remove user.

User profile showing a 3-dot icon menu dropped down. One option is called 'Remove user.

Original user management content

Remove a user if you don't want them to have access to your site. Removing a user from a site doesn’t remove them from your organization or other sites you manage and it won’t delete their account completely.

Only organization admins can deactivate or delete a user from organizations and across sites, see Deactivate a managed account and Delete a managed account.

If the account isn’t managed by your organization, only the user can delete their account, see Delete your Atlassian account.

Only organization admins and site admins can remove a user.

To suspend a user’s access temporarily instead of removing them, under Access, toggle off Has access on site. Suspended users cannot access your organization’s products, and they won’t be billed.

To remove a user:

  1. From your site's Administration, select Users.

  2. From the user you want to remove, select Show details from the Actions column.
    You may need to click the dropdown to see this option.

  3. On the user details screen, select the 3 dot icon and then select Remove user.

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